Yes, we ship all over the world. Express Shipping is free at the moment. Why? Because we want to cover them as a Thank You! We run discounts and promotions all year, so stay tuned for exclusive deals. Sign up for our newsletter!

Orders will take 5-7 business days to arrive. Depending on the courier service of your country, deliveries can take longer. Delivery details will be provided in your confirmation email. We use FedEx, Sky Net and J&T Express to deliver your orders!

Yes! All our fine jewelry pieces are instock, unless stated as backorders. They are packed immediately and shipped within 12 hours of your order. Our lovely staff is working around the clock to ensure your order gets to you fast!

Check your inbox immediately after keying in your email in our 15% Welcome Discount pop-up. Do also check your promotions and socials inbox, it may be there. Do note that the 15% discount ahs an expiry, feel free to talk to us below if you can't find your discount!

Simply open your shipping confirmation email and key in your tracking number into our logisitcs carrier link to track your order!

Kindly note that returns or exchanges are NOT allowed in the circumstances outlined below:

• Change of mind
• Earrings due to hygiene purposes
• FINAL SALE items (i.e - Products priced at 30% discount and above)
• BACKORDERS (at time of purchase)
• Chain breakage or extreme damage by wearer.

All items purchased are not refundable.

In the event that you've received the wrong or defective item, kindly contact us below within 48 hours of receiving the product.

Note on gold-plated stud earrings: As gold is a naturally soft material, it occassionally can get slightly bent during transit. Rest assured that your jewels are not damaged - please gently push the studs back into its original spot to re-align the earring stud.

All return shipping fees will be born by the customer. Please note that all returns will also incur a 25% restocking fee.

Definitely let us know! In fact, you can keep the received goods and we will immediately pack and ship your correct orders asap.

Again, we are so terribly sorry if you've received a product different from what you've ordered.

Simply contact our Customer Service Team within 48 hours of receiving your parcel in the form below and we will respond asap!

Yes dearie, it is necessary for you to first be in touch with us via the form below, prior to sending the parcel(s) back to us in order for us to process your return request accurately.

Return Policy for Jewelry - In Store Credit

At MOKMOK Jewelry, we want to ensure your satisfaction with every jewelry purchase. Please review our return policy below, specifically detailing our process for providing in-store credit.

Return Period:
You may return your jewelry within 14 from the date of receiving your package.

Eligibility Criteria:
To be eligible for a return, the jewelry must be in its original condition, unworn, and with all original jewelry boxes and packaging undamaged (without MOKMOK Jewelry's polymailer is fine).

Please note that all returns will also incur a 25% restocking fee.

Return Process:

1. Contact our customer service team via the form below to initiate the return process. Provide your order number and reason for the return.
2. Our customer service team will guide you through the return instructions, including any necessary packaging and shipping details.
3. Pack the jewelry securely in its original packaging, ensuring it is well-protected during transit.
4. Ship the package to the address provided by our customer service team. Please note that the cost of return shipping will be the responsibility of the customer.

Inspection and In-Store Credit:
Once we receive your returned jewelry and confirm its eligibility, we will issue an in-store credit for the original purchase amount. This credit can be used for future purchases on our website.

Exclusions:
Customized or personalized jewelry may not be eligible for return unless there is a defect or error on our part.

Damaged or Defective Items:
If your jewelry arrives damaged or defective, please contact us immediately. We will arrange for a replacement or provide instructions for returning the item.

Expiration of In-Store Credit:
In-store credit issued as part of a return is valid for 30 days, from the date of issue.

Questions or Assistance:
If you have any questions about our return policy or need assistance with the return process, please contact our customer service team in the form below.

Thank you for choosing MOKMOK Jewelry for your jewelry needs. We truly appreciate you and thank you for standing by us.

Dont fret if your jewelry piece is damaged. Repair charges are reasonably priced and only on a case-by-case basis. Simply reach out to us in the form below.

For our loyal long-time customers, if you've made at least 5 orders with us, there is something we like to call lifetime warranty. That means that we will send you your damaged jewelry pieces for free!

Believe us when we say we truly care about each and every one of you and that we want you to receive high-quality jewelry pieces fuss-free.

Not only do we care about you, we also care about our lovely customer service team. Do remember to be kind in your tone and words as the person reading is a human. We appreciate this extra care that you take in advance.

Simply fill in the form below and let us know the quantity needed. We can custom create gift vouchers for any amount you like.